Analysis of Reference Service Innovation in Research Consulting Services at UPT Andalas University Library

Abstrak

Background of the study: To be able to obtain information needs, library users make an innovation in reference services, namely research consulting services. Research consulting services are services provided by the library for students who will compile draft proposals and final projects. Before the innovation, reference services experienced few visitors, after the innovation of reference services, rame was visited by librarians and students who wanted to develop research.
Purpose: The purpose of this study is to describe how reference innovation through research consulting services and to describe how to analyze reference service innovation through research consulting services seen from the user side at UPT Andalas University Library.
Method: The research method used is a quantitative method with a descriptive approach. Data collection techniques are carried out by observation, questionnaires, and interviews.
Findings: From the results of the description analysis, analyze the innovation of reference services in research consulting services at UPT Andalas University Library in the very good category.
Conclusion: This result is shown by the results of respondents' answers, based on the assessment of 96 respondents, the value of both variables X and Y of 15424 is included in the category of score range (3840 - 19200). A value of 15424 or (80.33 %) is included in the assessment interval of good  and close to very good.