The Role of Front Office Service Staff in Library Clearance Activities as an Effort to Support Sustainable Information Access at the Andalas University Library (UNAND)

Abstract

Background of the study: UNAND Library as an academic information institution implements library clearance services as part of an integrated academic administration system. This service not only functions as an administrative procedure, but also has a broader impact on sustainable access to information. Sustainable information access makes it easy to obtain the information needed for sustainable development.

Purpose: This study aims to analyze the role of Front Office service staff in the Library Clearance process at the UNAND Library and their contribution to supporting sustainable information access for students.

Method: This study uses a qualitative descriptive approach with data collection techniques through observation, in-depth interviews with Front Office service staff, and surveys of students who have undergone library clearance process.

Findings: The results of the study indicate that Front Office staff have a major role in ensuring the smooth running of library clearance process through information services, administrative validation, and utilization of digital systems. The use of library automation systems has increased service efficiency, but there are still several obstacles such as limited digital literacy of students and technical obstacles in the information system.

Conclusion: The role of Front Office staff in library clearance activities greatly influences user experience and sustainable access to information.